Game On: Trucking Gets Creative in Attracting Young Technicians
(July 24, 2019)
- Millennials and Generation Z have grown up surrounded by sophisticated technologies — such as video games and augmented reality — that now are making the transition from personal pastime to business tools.
Trucking companies are exploring ways to harness these innovations to attract and retain the next generation of diesel truck technicians, an important task considering the industry’s significant labor shortage.
Trucking, as well as other industries, has been tweaking its approach to working with younger generations, placing greater emphasis on gamification. This practice often involves technology, such as mobile devices, but it doesn’t need to.
Gamification simply means applying game-design techniques in a nongame setting to encourage workers to achieve a desired outcome. It typically incorporates accumulating points or real-life or virtual rewards and competing with peers.
A growing body of research indicates gamification keeps young employees interested in duties, especially those they may consider repetitive, mundane or boring. Gamifying creates an interactive and motivating environment said to reduce disengagement, boost productivity and provide greater long-term job satisfaction, serving as a retention tool. In short, gamification makes work fun and employees are driven by that.
Fleets can introduce gamification into technician training to better engage employees and make the task seem like less of a chore. Employees could participate in a friendly competition and receive incentives to complete training in a timely manner, achieve the highest training score or outperform peers in skills retention tests.